組別 94

Our call center handles thousands of inquiries each day.

我們的客服中心每天處理數千通諮詢。

A dedicated case worker handles each complex complaint.

每件複雜的投訴都由專屬的案件處理人員負責。

Call the helpdesk for password resets and software issues.

密碼重設和軟體問題請打電話到服務台。

A free hotline operates twenty-four hours a day.

一條免費的服務熱線一天運作二十四小時。

Each retail outlet keeps its own small backroom inventory.

每個零售據點都有自己的小型後場庫存。

The service desk handles internal IT issues for all staff.

服務台為所有員工處理內部資訊問題。

Every service rep receives extensive product training.

每位客服代表都會接受完整的產品訓練。

Every issue is tracked through the ticketing system.

每個問題都透過工單系統追蹤。

Tier-one support handles routine questions and escalates the rest.

第一線支援處理例行問題，其餘的會升級處理。

Tier-two support solves more technical and complex cases.

第二線支援解決較技術性和較複雜的案件。